Support

GTB's Data Protection is Transforming Security through Accuracy and Visibility

CUSTOMER & TECHNICAL SUPPORT

 

With experience that will benefit you in implementing your security and compliance projects, our team of dedicated support engineers and customer service staff are ready to help you. We are known to go above and beyond service levels, helping you bring the greatest value and results to your organization.

GTB’s Annual Maintenance & Technical Support Subscription* provides you with easy access to product upgrades, technical support & data protection education.

All support subscriptions come with:

  • Access to experienced DLP engineers through Web, email or phone for Configuration and Policy advice to help your planning process
  • 24×7 access to the GTB Call Tracking system
  • Documentation
  • Support Alerts & Notifications
  • Discounts on GTB’s Certification & Education Programs

 Have a question?  Need help?  Contact us, we are here to help

GTB Support Subscription* Packages

Standard Support

Standard Support is most appropriate for non-mission critical applications.

Premium Support

Ideal for high-availability systems, Premium offers the fastest response time.  Our on-call engineers will work with your team to resolve the issue in the shortest possible time.

GTB Business Critical Services Remote Product Specialist –  New

Ideal for critical systems which need immediate response

Pro Support Plus

As an add on to our Standard or Premium Package, now receive free monthly health checks on your system, on going Data Protection education, senior level technical support and dedicated technical account managers.

Contact us, we want to hear from you.

Call 1-800-626-0557 ext. 2  or email support@gttb.com 

* GTB Annual Maintenance and Support (AM&S) is mandatory for the first year and begins on the original date of purchase; if an AM&S subscription has lapsed then reinstatement is required.  GTB Annual Maintenance and Support Terms & Conditions apply.

100% Catch Rate .... You Bet!

We give this product our SC Lab Approved rating, the highest recognition we offer. If you have sensitive information on your enterprise, you need GTB – if for no other reason than that you’ll sleep much better knowing your data is protected. Peter Stephenson, SC Magazine

Best in Class Solution!

I am an investor at Bain Capital specializing in cybersecurity and infrastructure. We have been doing a deep dive into the enterprise data space since our investment in Ata#####, and have found data loss prevention one of the largest pain points. Many firms lack comprehensive data privacy policies and solutions. We see GTB’s platform as a direct response to address this problem, and we feel it is a best-in-class solution. Nov. 16, 2022 lkin

Blue Cross ... Meeting our complicated needs

Over the years, our environment has become increasing complicated as we continue to improve our security and data protection posture. GTB Technologies has demonstrated time and time again its ability to be agile in meeting our needs. We have seen other (larger) companies struggle to understand issues and communicate them within their company to work toward delivering a solution. This has not been the case with GTB.

LA Metro

“Security is a large initiative for LA Metro, as we continue to grow our network and infrastructure to meet our growing needs that support those living, working and exploring LA County,” said Los Angeles County Metropolitan Transportation Authority Senior Director of Engineering Richard Bezjian. “Our existing email protection would simply not be enough on its own to deliver the strength of protection required to identify and stop today’s cyberattacks. SonicWall delivers additional security efficacy with a competitive TCO.” utilizing GTB Inspector for Data in Motion OEM solution

City & County of San Francisco

"Each department faces unique regulatory challenges and data security must both protect vital data without interfering with critical business. That's why the City replaced its previous DLP and encryption solution with Avanan Data Protection and Encryption. Within days of deployment, the City saw a 30% improvement in the use of data encryption. " GTB catches the events which others missed! CISO City & County of San Francisco, using GTB Inspector for Data in Motion via GTB OEM Avanan 2020

Forcepoint Investor - Private Equity

I have been working closely with Forcepoint. They are highly impressed with GTB’s all-in-one DLP solution and its ability to discover, classify, detect, and protect companies from threats in a seamless manner.

GTB Is A DLP Market Leader

Our deployed Digital Guardian deployment was failing miserably. The product did not function properly and support was non-existent. The inability to address audit issues, inaccurate data provided by the system, and the lack of reporting prompted us to implement GTB after a detailed evaluation of DLP products.

Most Advanced DLP

"GTB has one of the most advanced DLP solutions on the market and we are proud to have them as a partner. As soon as we added them to the Avanan Cloud Security Platform we started seeing our customers testing and then purchasing their solution on our platform" Gil Friedrich, CEO Avanan

Best company to work with

GTB continues to be the best company to work with in our entire portfolio. I’m happy for GTB’s great success while still making MIDFLORIDA feel like your most important customer. Please consider me for a reference anytime.

Great Job All

From all the DLP solutions we have seen, yours Stands out and I believe you and the team are in for a great one. The new UI is so impressive. Great Job All

100% Catch Rate for Data Leakage? You Bet!

We give this product our SC LabApproved Rating, the highest recognition we offer

CISO - Global Financial Institution

I can't wait till you go public to buy your company shares!

Best DLP Software in 2023

#1 of the top 5 Data Loss Prevention solutions in 2023

Best DLP Solutions 2021

Best DLP Solutions 2021

Visibility: Accurately, discover sensitive data; detect and address broken business process, or insider threats including sensitive data breach attempts.

Protection: Automate data protection, breach prevention and incident response both on and off the network; for example, find and quarantine sensitive data within files exposed on user workstations, FileShares and cloud storage.

Notification: Alert and educate users on violations to raise awareness and educate the end user about cybersecurity and corporate policies.

Education: Start target cyber-security training; e.g., identify end-users violating policies and train them.

  • Employees and organizations have knowledge and control of the information leaving the organization, where it is being sent, and where it is being preserved.
  • Ability to allow user classification to give them influence in how the data they produce is controlled, which increases protection and end-user adoption.
  • Control your data across your entire domain in one Central Management Dashboard with Universal policies.
  • Many levels of control together with the ability to warn end-users of possible non-compliant – risky activities, protecting from malicious insiders and human error.
  • Full data discovery collection detects sensitive data anywhere it is stored, and provides strong classification, watermarking, and other controls.
  • Delivers full technical controls on who can copy what data, to what devices, what can be printed, and/or watermarked.
  • Integrate with GRC workflows.
  • Reduce the risk of fines and non-compliance.
  • Protect intellectual property and corporate assets.
  • Ensure compliance within industry, regulatory, and corporate policy.
  • Ability to enforce boundaries and control what types of sensitive information can flow where.
  • Control data flow to third parties and between business units.