Enterprise Support

Experience the GTB Difference
Important Update

ATTENTION ALL USERS

Important Notice: End of Support for 32-bit Windows Versions

Effective immediately, 32-bit versions of Windows (commonly labeled as x86) are no longer supported. To continue receiving updates, technical support, and full product functionality, please upgrade to a 64-bit version of Windows (x64).

Update to Rocky 9 is available
Ensure smooth functionality by updating the
GTB Central Console and GTB Inspector to Version 16.0 +
for the latest features and security enhancements.

Previous versions are no longer supported and have reached their end of life.

Experience the GTB Difference

With 15+ years of experience that will benefit you in implementing your security and compliance projects, our team of dedicated support engineers and customer service staff are ready to help you.

Cited by Gartner clients as the only vendor to go above and beyond service levels, helping you bring the greatest value and results to your organization.

GTB’s Technical Support, and Support Packages* provide you with easy access to product upgrades, technical support & data protection education.

01

Standard Support

Standard Support is most appropriate for non-mission critical applications.

02

Premium Support

Ideal for high-availability systems, Premium offers the fastest response time. Our on-call engineers will work with your team to resolve the issue in the shortest possible time.

03

GTB Business Critical Services Remote Product Specialist

Ideal for critical systems which need an immediate response

04

Pro Support Plus

As an add-on to our Standard or Premium Package, receive monthly health checks on your system, senior-level technical support, and dedicated technical account managers.
Managed & Hybrid Services

*All support subscriptions come with:

  • Access to experienced Data Protection / DLP engineers through Web, email or phone for configuration and policy advice to help your planning process
  • 24 x 7 access to the GTB Tracking system
  • Knowledge-base access
  • Support Alerts & Notifications
  • Discounts on GTB’s Certification & Education Programs

Submit a support question / Request knowledge base access

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Customer Support Knowledge Base Request

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